Patient Safety Indicators

At William Osler Health Centre, quality care and patient safety are our top priorities. The dedicated health professionals who work in this hospital are committed to providing the best possible care to our patients. This involves ensuring that patients are not at risk for contracting health care-associated or hospital-acquired infections.

We believe in being accountable and open with our community about our performance and the quality services they can expect from Osler. Our hospital strongly supports the provincial government’s new public reporting initiative because we believe it will inspire improved performance, enhance patient safety, and strengthen the public’s confidence in Ontario’s hospitals.

Our commitment to continuous quality improvement is stronger than ever and we will always look for ways to enhance the service we provide to our patients and their families. Public reporting of patient safety indicators is another, helpful measure to ensure the care provided to our patients is even safer, and improves over time.

The public reporting is not intended to serve as a comparator measure among hospitals. It is about providing consistent and reliable information aimed at helping hospitals in Ontario prevent and reduce the occurances of hospital–acquired infections.

Public reporting allows us to establish a baseline from which we can then track our progress over time. A baseline is the data used as a reference with which to compare future observations or results. If we feel our rates have dropped below our baseline, we can look internally at our hospital’s processes, identify areas for improvement, and implement strategies.

Patients should know that their community hospital is safe, that the care they receive here is of high quality and that every effort is being made to ensure they receive safe, high-quality care.

What’s New?

What is William Osler Health Centre doing to keep your community hospital safe?

Ontario Wait Time Strategy

For Time Spent in the Emergency Department and Surgical, Cardiac and Diagnostic Scan Wait Times
www.ontariowaittimes.com

Other Resources

Ministry of Health and Long-Term Care
More patient-specific information is available at the Ministry of Health and Long-Term Care website at www.ontario.ca/patientsafety.

myhospitalcare.ca
To promote better public access to easy-to-understand hospital performance information, the Ontario Hospital Association has developed a new website designed to make public information about hospitals both accessible and useful to prospective and returning patients and their families. www.myhospitalcare.ca compiles content from publicly-available resources such as the Ministry of Health and Long-Term Care’s public-reporting program and other publicly available data regarding hospital-acquired infection rates, mortality ratios and emergency wait times. It also explains, in plain language, what these indicators mean in terms of clinical outcomes, care, patient satisfaction and patient safety indicators.