



     <!-- 
	 Build Date: 12/29/2010 10:47:56 AM
SiteMaker Release: SM7.1

Code created by:
Medseek, Inc.
2028 Village Lane
Solvang, CA. 93463
Phone 1-888 MEDSEEK
email info@medseek.com
http://www.medseek.com
(c) 1999-2010 Medseek, Inc. All rights reserved.
	 -->
   













	
	

	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	


	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
		
		
	
		

	
		

	
		

	
		


	
	
	
	
	
	
	
	
		
	

	
	 
	
	
	
	
	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	
	
	
	
	
	
	
	
	

	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	
	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

		
	
	
	
	
	
	
	
	
	
	

	
	

	
	

	

	
	

	
	

	
	

	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
		
		
	
		

	
		

	
		

	
		
	
	
		
		
	
		
	
	
		
	
	
	
		
	
	
	
	
	
	
	
	

	
		
	

	
		
	
	
	
	
		
		
			

		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		 
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		
		

		
	
	
	
	




	
	
		
	

	
		
	

	
	
	
	
	
	
	
	
	
	

	
	


	
	
		
			
		
	
	
	
	
	
		
	
	
		
			
			
			
			
			
		
	
	
	
	




	
	
	
		



		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
			
		
		
			

		

		
		
		
	
		

		
		

		
		
		
		
			
		
		
		
			

		
		

		
		

		
		
		
		
		
		
		
			
				

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

				
			
		
		

		
		
		
		
			

		
		

		
		

		
		
		
		
		
		
		
		

		
		
		
		
		
		
			

		
		

		
		

		
		
		
		
		
		
		
			
				

		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		 
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		

		

		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		

		
		
		
		


		
			

		

		
		
		

	
		
		
		
		

		


		
		
		
		




		
	

	
	
		





















 

	

 








		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		 
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		


		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		 
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		


		
		
		
		
		
		
		
		
		
		
		
		
		
		

		
			
		
		 
		
		
		
		

		
		
		
		
		
		
		
		
		
		

		
		
		
		

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		
		
			

		
		
		
		
				
		
		
		
				
		
			
		

		
		
		
		
		
		
	
		
			
			
			
		
		
		
	
		
			
			
		

		
		
		
		
			

		

		
		
		

			
				
			
		
		
		
		
		

		
		
		
		
		
		

		
					
						
		
		
				
		
		
		
		
		
				
		
		

		
		
		
		
		
		
		
		
			
			
				
			
		
		
		
		
		
			
			
		
		
		
		
		
			
			
		

		
		
		
			
			
		
		
		

		
			

			
		
		

		
		

		
				
		 
		
			
		
		
		

		
			
			
		
		
		
			

		

		
		
		
		

		
		

		
		
		
		
		
		
		
		
		
		

		

	


	


	<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
	<HTML>




	<HEAD>
	<TITLE>Quality Improvement Plan</TITLE>
	<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
        <META HTTP-EQUIV="Pragma" CONTENT="no-cache">
        <META HTTP-EQUIV="Expires" CONTENT="-1">
	<meta name="description" content="">
	<meta name="keywords" content="">
	<link href="default.css" rel="stylesheet" type="text/css">
               <script type="text/javascript">
  var _gaq = _gaq || [];
  _gaq.push(['_setAccount', 'UA-26266294-1']);
  _gaq.push(['_trackPageview']);
  (function() {
    var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;
    ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js';
    var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s);
  })();
</script>
	
				
<script type="text/javascript">
//<!--
var ns4 = (document.layers);
var ie  = (document.all);
var ie4 = (ie && !document.getElementById);
var ie5 = (ie && document.getElementById);
var ns6 = (!ie && document.getElementById);

var aryMoused = new Array();
var aryLayerMoused = new Array();
var aryMoImages = new Array();
var imageList = new Array();
var runMouseOvers = true;
var TimerID = null;
var iLimit = 25;
var itmp = 0;

var nbTime = 100;
var nbTimes = 2;
var nbThisLoc = 325;
var aryLayerNames = new Array();
var aryNavBarLayerInfo = new Array();
var aryNavBarLayers = new Array();

var registeredObjects = new Array();
var viz = "hide";

function MOImage() {
	var arg = MOImage.arguments;
	this.ptrImage = BillzNavBarMM_findObj(arg[0]);
	this.imageMO = new Image();
	this.imageMO.src = arg[1];
	this.HTMLname = arg[0];
	this.Moused = false;
	this.OriginalSrc = '';
	return true;
}

function BillzImagePreload() {
	// 0) html image name 1) mo image src 2)image Name for rollover key (rollover may have multiple mos for one html Image) 
	var arg = BillzImagePreload.arguments;
	nbImagePreload(arg[0], arg[1], arg[2]);
}

function nbImagePreload(img_name, mo_img_src, rollover_key_img_name) {
	var imageKey = (rollover_key_img_name.length > 0) ? rollover_key_img_name : img_name;
	imageList[imageList.length] = imageKey;
	if (!(aryMoImages[imageKey])) aryMoImages[imageKey] = new MOImage(img_name, mo_img_src);
}

function BillzMouseover() {
	var arg = null;
	if (runMouseOvers) {		
		arg = BillzMouseover.arguments; //args 0)ImageName 1)OriginalSrc 2)array index (caller imagename)		
		nbMouseover(arg[0], arg[1], arg[2]);
	}
	return true;
}
// args 1) ImageName 2) OriginalSrc 3) array index (caller imagename)
function nbMouseover(img_name, orig_src, img_key) {
	var imageKey = null;
	var o = null;
	if (runMouseOvers) 
	{				
		imageKey = (img_key.length > 0) ? img_key : img_name;
		if (!(aryMoImages[imageKey].ptrImage)) aryMoImages[imageKey].ptrImage = BillzNavBarMM_findObj(img_name);		
		if (aryMoImages[imageKey] && (o = aryMoImages[imageKey].ptrImage)) {
			aryMoImages[imageKey].OriginalSrc = orig_src;
			aryMoImages[imageKey].Moused = true;
			o.src = aryMoImages[imageKey].imageMO.src;
		}
	}
	return true;
}

var NavBarTempOnload = null;
if (window.onload && window.onload != null) NavBarTempOnload = window.onload;

function FullyLoaded() {
	if (NavBarTempOnload != null) NavBarTempOnload();
	runMouseOvers = true;
	return true;
}

function BillzMouseOutTimer() {
	return nbMouseOutTimer();
}

function nbMouseOutTimer() {
	if (TimerID) clearTimeout(TimerID);
	TimerID = setTimeout("nbLayerRestore()",5000);
	return true;
}

function RestoreAll() {
	nbMouseoverRestore();
	nbLayerRestore();
	return true;
}

function BillzMouseoverRestore() {
	return nbMouseoverRestore();
}

function nbMouseoverRestore() {
	var i = 0;
	var o = null;
	if (runMouseOvers) {
		for (i = 0; i < imageList.length; i++) {
			if (aryMoImages[imageList[i]].Moused && (o = aryMoImages[imageList[i]].ptrImage)) {
				o.src = aryMoImages[imageList[i]].OriginalSrc;
				aryMoImages[imageList[i]].Moused = false;
			}
		}
	}
	return true;
}

function BillzLayerRestore() {
	return nbLayerRestore();
}

function nbLayerRestore() {
	var i = 0;
	for (i = 0; i < aryLayerNames.length; i++) {
		if (!aryNavBarLayerInfo[aryLayerNames[i]].isDefault) BillzNavBarRestoreLayers(aryLayerNames[i]);	
	}
	return true;
}

function BillzArrayPushUnique(aryArray, varNewElement) { //only pushes if unique value
	var pushIt = true;
	var i = 0;
	for (i = 0; i < aryArray.length && pushIt; i++) {
		pushIt = (varNewElement != aryArray[i]);
	}
	if (pushIt) BillzArrayPush(aryArray, varNewElement);
	return pushIt;
}

function BillzArrayPush(aryArray, varNewElement) { //Implement Array Push 'cause IE cant handle it
	aryArray[aryArray.length] = varNewElement;
	return true;
}
function BillzArrayPop(aryArray) { //Implement Array Pop 'cause IE cant handle it before 5.5
	var varItemToPop = null;
	if (aryArray[aryArray.length - 1]) {
		varItemToPop = aryArray[aryArray.length - 1];
		aryArray[aryArray.length] = null;
	}
	return varItemToPop;
}

function getDivRef(id) {
	var divref;
	if(ns4) divref = document.layers[id];
	else if(ie4) divref = document.all[id];
	else if(ie5 || ns6) divref = document.getElementById(id);	
	return divref;
}

//v3.0 name changed to avoid clash with possible other JS in content, this function complements of MM Dreamweaver
function NavBarSwapRollover(swapimage,defaultimage,imageID) {
	if(imageID.length > 0 && document.getElementById(imageID))
	{
		if(swapimage.length > 0) 
			document.getElementById(imageID).src = "images/" + swapimage;
		else
			document.getElementById(imageID).src = "images/" + defaultimage;		
	}
}
function BillzNavBarMM_findObj(n, d) {
	var p,i,x;
	if (ns6) x = document.getElementById(n);
	else {		
		if (registeredObjects[n]) return registeredObjects[n];
		if (!(d)) d = document;
		try {
			p = n.indexOf("?");
		}
		catch(e) {
			p = 0;
		}
		if (p > 0 && parent.frames.length) {
			d = parent.frames[n.substring(p+1)].document;
			n = n.substring(0,p);
		}
		if (!(x = d[n]) && d.all) x = d.all[n];	
		for (i = 0; !x && i < d.forms.length; i++) {
			x = d.forms[i][n];
		}
		for (i=0; !x && d.layers && i < d.layers.length; i++) {
			if (d.layers[i].id.indexOf("external_") == -1) x = BillzNavBarMM_findObj(n, d.layers[i].document);	
		}
		registeredObjects[n] = x;
	}				
	return x;
}

function BillzArrayContains() {
	var arg = BillzArrayContains.arguments;
	var foundit = false;
	var i = 0;
	for (i = 0; i < arg[0].length && !foundit; i++) {
		foundit = (arg[1] == arg[0][i]);
	}
	return foundit;
}

function NavBarRegisterLayer() {
	var arg = NavBarRegisterLayer.arguments;
	var n = arg[0];
	var d = arg[1];
	var mo = false;
	var o = null;
	if (arg[2] && arg[2] == 'MOutLayer') mo = true;
	else mo = false;
	
	if (!(BillzArrayContains(aryLayerNames, n))) {
		if (o = BillzNavBarMM_findObj(n)) {
			aryNavBarLayers[n] = o;
			BillzArrayPushUnique(aryLayerNames, n);
			aryNavBarLayerInfo[n] = new NavBarLayer(n, d, mo);
		}
	}
	return true;
}

function BillzNavBarMM_showHideLayers() {
	//v3.0 name changed, this function complements of MM Dreamweaver with customizations by Bill Heller
	var i = 0;
	var x = "";
	var obj = null;
	var v = null;
	var p = null;
	var args = BillzNavBarMM_showHideLayers.arguments;
	
	if (args[args.length - 1] != "menu") nbMouseOutTimer();
	for (i = 0; i < (args.length - 2); i += 3) {
		if (!aryNavBarLayers[args[i]]) {
			x = (args[i + 2] == 'show') ? 'hide' : 'show';
			NavBarRegisterLayer(args[i], x);
		}
		if ((obj = aryNavBarLayers[args[i]]) != null) {
			v = args[i + 2];
			aryNavBarLayerInfo[args[i]].isDefault = false;
			if (args[args.length - 1] == "restore") v = (v == 'show') ? 'hide' : 'show';
			
			if (obj.style) obj.style.visibility = (v == 'show') ? 'visible' : ((v == 'hide') ? 'hidden' : v);
			else obj.visibility = v;
		}
	}
	return true;
}

function BillzNavBarRestoreLayers() {
	var i = 0;
	var x = "";
	var obj = null;
	var v = null;
	var p = null;
	var args = BillzNavBarRestoreLayers.arguments;
	for (i = 0; i < (args.length); i++) {
		if (obj = aryNavBarLayers[args[i]]) {
			v = aryNavBarLayerInfo[args[i]].defaultVisibility;
			if (obj.style) {
				obj = obj.style;
				v = (v == 'show' ) ? 'visible' : ((v == 'hide') ? 'hidden' : v);
			}
			obj.visibility = v;
			if (!aryNavBarLayerInfo[args[i]].MOutLayer) aryNavBarLayerInfo[args[i]].isDefault = true;			
		}
	}
	return true;
}

function NavBarLayer() {
	var arg = NavBarLayer.arguments;
	this.defaultVisibility = arg[1];
	this.isDefault = true;
	this.MOutLayer = arg[2];
	return true;
}

function BillzNavMove() {
	return nbNavMove();
}

function nbNavMove() {
	var thisl = null;
	var otherl = null;
	if (thisl = BillzNavBarMM_findObj("nbScrollLayer")) {
		if (thisl.style) {
			thisl = thisl.style;
			viz = "hidden";
		} 
		thisl.top = nbThisLoc -= 3;
		if (nbThisLoc < -750) {
			nbThisLoc = 325;
			nbTimes--;
		}
	}
	if (nbTimes <= 0) {
		otherl = BillzNavBarMM_findObj("BillzLayer");
		otherl.visibility = viz;
	} else {
		setTimeout("nbNavMove()", nbTime);
	}	
	return true;
}

function NavBar_openadmin() {
	window.open('admin/','SiteAdmin','height=screen.availheight,width=screen.availwidth,scrollbars=1,toolbar=0,directories=0,status=0,menubar=0,resizable=1');
	return true;
}

window.onload = FullyLoaded;
//-->
</script>
					
<script type="text/javascript">
//<!--
function NavBar_setCookie(cookievalue,navVersion,linkID) 
{	
	var cookiename = "SLIDINGTABLE_NAVBAR" + navVersion;
	var cookieVersionname = "SLIDINGTBL_NAVBAR_VERSION";
	var cookieClear = "SLIDINGTBL_NAVBAR_CLEARCOOKIES";	
	document.cookie = cookieClear.toUpperCase() + "=false";
	if(cookievalue.length > 0)
		document.cookie = cookiename.toUpperCase() + "=" + escape(cookievalue);
	if(navVersion.length > 0)	
		document.cookie = cookieVersionname.toUpperCase() + "=" + navVersion;	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);		
}
function NavBar_setoLevelIDCookie(cookievalue,linkID,navVersion) 
{
	var name = "SLIDINGTBL_NAVBAR_OLEVELID";		
	if(cookievalue.length > 0)
		document.cookie = name.toUpperCase() + "=" + escape(cookievalue);	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;		
}
function NavBar_setPLinkIDCookie(linkID,navVersion)
{	
	document.cookie = "SLIDINGTBL_NAVBAR_PLINKID=" + linkID;	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;
}
function NavBar_deleteCookie() 
{
	// first we'll split this cookie up into name/value pairs
	// note: document.cookie only returns name=value, not the other components
	var check_name = "SLIDINGTABLE_NAVBAR";	
	var a_all_cookies = document.cookie.split( ';' );
	var a_temp_cookie = '';
	var cookie_name = '';
	var cookie_value = '';
	var b_cookie_found = false; // set boolean t/f default f	

	document.cookie = "SLIDINGTBL_NAVBAR_VERSION=0";	
	document.cookie = "SLIDINGTBL_NAVBAR_OLEVELID=";	
	for (i = 0; i < a_all_cookies.length; i++)
	{		
		a_temp_cookie = a_all_cookies[i].split( '=' );			
		cookie_name = a_temp_cookie[0].replace(/^\s+|\s+$/g, '');
		
		//expire all cookies for every slidingTable_navbar intances.			
		if (cookie_name.toUpperCase().indexOf(check_name) == 0)		
			document.cookie = cookie_name.toUpperCase() + "=";			 	
	}	
}
		
//-->
</script>
			</HEAD>
 




	
	
	
	

	
	

	
	

	
	

	
	

	
	

	
	


	
	

	
	

	
	
	
	
	

	
	

	
	

	
	

	
	

	
		
		
	
		

	
		

	
		

	
		

<body bgcolor="#8791A2" leftmargin="0" topmargin="0" marginwidth="0" marginheight="0" style=" background-image: url(images/bkgrdtile.jpg); background-repeat: repeat-x; background-position: top left; scrollbar-face-color: #7D8898" "scrollbar-arrow-color: #7d8898">
  <table width="100%" border="0" cellpadding="0" cellspacing="0" align="center" bgcolor="FFFFFF">
    <tr> 
      <td width="100%" valign="top" style="background-image: url(images/toptile.gif); background-repeat: repeat-x; background-position: top left;"><table width="100%" border="0" cellpadding="0" cellspacing="0">
          <tr> 
            <td width="0%" valign="top"><img src="images/leftcorner.jpg"></td>
            <td width="100%" valign="top"><img src="images/topspacer.jpg"></td>
            <td width="0%" valign="top"><img src="images/rightcorner.jpg"></td>
          </tr>
        </table></td>
    </tr>
    <tr> 
      <td width="100%" valign="top"><table width="100%" border="0" cellpadding="0" cellspacing="0">
          <tr> 
            <td width="0%" valign="top"><img src="images/headerleft.gif"></td>
            <td width="0%" valign="top"><a href="default.cfm"><img src="images/logo_body.gif" border="0"></a></td>
            <td width="100%" align="center"><img src="images/header_default_body.jpg"></td>
            <td width="0%" valign="top"><img src="images/headerbodyright.jpg"></td>
          </tr>       
        </table></td>
    </tr>
    <tr> 
      <td width="100%" valign="top" style="background-image: url(images/topnavtile.gif); background-repeat: repeat-x; background-position: top left;"><table width="100%" border="0" cellpadding="0" cellspacing="0">
          <tr> 
            <td width="0%" valign="top"><img src="images/topnavstart_body.jpg"></td>
            <td width="100%" valign="top" align="center" style="padding-top:7px;">
			
			<div class="molayer_top_body" onMouseMove="DHTMLRestoreAll();"></div>
			
			
			
			<div style="position:relative;">
			
			

<script type="text/javascript">
<!--

function DHTMLNavBar_configureCookie(linkID) {
	// first we'll split this cookie up into name/value pairs
	// note: document.cookie only returns name=value, not the other components
	var check_name = "SLIDINGTABLE_NAVBAR";
	var a_all_cookies = document.cookie.split( ';' );
	var a_temp_cookie = '';
	var cookie_name = '';
	var cookie_value = '';
	var b_cookie_found = false; // set boolean t/f default f

	document.cookie = "SLIDINGTBL_NAVBAR_VERSION=0";
	document.cookie = "SLIDINGTBL_NAVBAR_OLEVELID=";
	if(linkID.length)
		DHTMLNavBar_setPLinkIDCookie(linkID);

	for (i = 0; i < a_all_cookies.length; i++)
	{
		a_temp_cookie = a_all_cookies[i].split( '=' );
		cookie_name = a_temp_cookie[0].replace(/^\s+|\s+$/g, '');

		//expire all cookies for every slidingTable_navbar intances.
		if (cookie_name.toUpperCase().indexOf(check_name) == 0)
			document.cookie = cookie_name.toUpperCase() + "=";
	}
}
function DHTMLNavBar_setPLinkIDCookie(linkID){
	document.cookie = "SLIDINGTBL_NAVBAR_PLINKID=" + linkID;
}
function findPosY(obj) {
	var curtop = 0;
	if (obj.offsetParent)
	{
		while (obj.offsetParent)
		{
			curtop += obj.offsetTop
			obj = obj.offsetParent;
		}
	}
	else if (obj.y)
	{
		curtop += obj.y;
	}
	return curtop;
}
var aryDHTMLLayerMoused = new Array();
var DHTMLrunMouseOvers = false;
var aryDHTMLMoImages = new Array();
var DHTMLimageList = new Array();
var DHTMLTimerID=null;
var itmp=0;

function DHTMLMOImage() {
	var a = DHTMLMOImage.arguments;
	this.ptrImage = DHTMLNavBarMM_findObj(a[0]);
	this.imageMO = new Image();
	this.imageMO.src = a[1];
	this.HTMLname = a[0];
	this.Moused = false;
	this.OriginalSrc = '';
}
// 0) html image name 1) mo image src 2)image Name for rollover key (rollover may have multiple mos for one html Image)
function DHTMLNavBarImagePreload() {
	var arg = DHTMLNavBarImagePreload.arguments;
	imageKey = (arg[2])?arg[2]:arg[0];
	DHTMLimageList[DHTMLimageList.length] = imageKey;
	if(!(aryDHTMLMoImages[imageKey]))
		aryDHTMLMoImages[imageKey] = new DHTMLMOImage(arg[0],arg[1]);
}
function DHTMLNavBarMouseover() {
	var a = null;
	var imageKey = null;
	var o = null;
	if (DHTMLrunMouseOvers)
	{
		//args 0)ImageName 1)OriginalSrc 2)array index (caller imagename)
		a = DHTMLNavBarMouseover.arguments;
		imageKey = (a[2])?a[2]:a[0];
		if(!(aryDHTMLMoImages[imageKey].ptrImage))
			aryDHTMLMoImages[imageKey].ptrImage = DHTMLNavBarMM_findObj(a[0]);
		if(aryDHTMLMoImages[imageKey] && (o = aryDHTMLMoImages[imageKey].ptrImage))
		{
			aryDHTMLMoImages[imageKey].OriginalSrc = a[1];
			aryDHTMLMoImages[imageKey].Moused = true;
			o.src = aryDHTMLMoImages[imageKey].imageMO.src;
		}
	}
}

var DHTMLNavBarTemponload = null;
if (window.onload && window.onload != null)
	DHTMLNavBarTemponload = window.onload;

function DHTMLFullyLoaded() {
	if (DHTMLNavBarTemponload != null)
		DHTMLNavBarTemponload();
	DHTMLrunMouseOvers = true;
	return true;
}
function DHTMLNavBarMouseOutTimer() {
	if(DHTMLTimerID)
		clearTimeout(DHTMLTimerID);
	DHTMLTimerID = setTimeout("DHTMLNavBarLayerRestore()",5000);
}
function DHTMLRestoreParent(layername) {
	for(var i=0;i < aryDHTMLLayerNames.length;i++)
	{
		if(!aryDHTMLNavBarLayerInfo[aryDHTMLLayerNames[i]].isDefault)
		{
			if(!(aryDHTMLLayerNames[i] == layername) && aryDHTMLLayerNames[i].indexOf("grand") == -1)
				DHTMLNavBarRestoreLayers(aryDHTMLLayerNames[i]);
		}
	}
}
function DHTMLRestoreAll() {
	DHTMLNavBarMouseoverRestore();
	DHTMLNavBarLayerRestore();
}
function DHTMLNavBarMouseoverRestore() {
	var i = 0;
	var o = null;
	if (DHTMLrunMouseOvers)
	{
		for (var i=0; i < DHTMLimageList.length; i++)
		{
			if (aryDHTMLMoImages[imageList[i]].Moused && (o = aryDHTMLMoImages[imageList[i]].ptrImage)) {
				o.src = aryDHTMLMoImages[imageList[i]].OriginalSrc;
				aryDHTMLMoImages[imageList[i]].Moused = false;
			}
		}
	}
	return true;
}
function DHTMLNavBarLayerRestore() {
	for(var i=0;i < aryDHTMLLayerNames.length;i++)
	{
		if(!aryDHTMLNavBarLayerInfo[aryDHTMLLayerNames[i]].isDefault)
			DHTMLNavBarRestoreLayers(aryDHTMLLayerNames[i]);
	}
}
function DHTMLNavBarArrayPushUnique(aryArray, varNewElement){
	//only pushes if unique value
	var pushIt = true;
	for (var i=0;i < aryArray.length && pushIt;i++)
	{
		pushIt = (varNewElement!=aryArray[i]);
	}
	if(pushIt)
		DHTMLNavBarArrayPush(aryArray, varNewElement);

	return pushIt;
}
function DHTMLNavBarArrayPush(aryArray, varNewElement) {
	//Implement Array Push 'cause IE cant handle it
	aryArray[aryArray.length]=varNewElement;
}
function DHTMLNavBarArrayPop(aryArray) {
	//Implement Array Pop 'cause IE cant handle it before 5.5
	var varItemToPop = null;
	if(aryArray[aryArray.length-1]) {
		varItemToPop = aryArray[aryArray.length-1];
		aryArray[aryArray.length]=null;
	}
	return varItemToPop;
}

var registeredObjects = new Array();
//v3.0 name changed to avoid clash with possible other JS in content, this function complements of MM Dreamweaver
function DHTMLNavBarMM_findObj(n, d) {
	x = document.getElementById(n);
	return x;
}

var DHTMLNavBarTime         = 100;
var DHTMLNavBarTimes        = 2;
var DHTMLNavBarmoveDistance = 1;
var DHTMLNavBarThisLoc      = 325;
var aryDHTMLLayerNames      = new Array();
var aryDHTMLNavBarLayerInfo = new Array();
var aryDHTMLNavBarLayers    = new Array();

function DHTMLNavBarArrayContains()	{
	var a = DHTMLNavBarArrayContains.arguments;
	var foundit = false;
	for(var i=0; i < a[0].length && !foundit; i++)
	{
		foundit = (a[1]==a[0][i]);
	}
	return foundit;
}

function DHTMLNavBarRegisterLayer()	{
	var a = DHTMLNavBarRegisterLayer.arguments;
	var n = a[0];
	var d = a[1];
	if(a[2] && a[2] == 'MOutLayer')
		var mo = true;
	else
		var mo = false;

	if(!(DHTMLNavBarArrayContains(aryDHTMLLayerNames,n)))
	{
		if(o = DHTMLNavBarMM_findObj(n))
		{
			aryDHTMLNavBarLayers[n] = o;
			DHTMLNavBarArrayPushUnique(aryDHTMLLayerNames,n);
			aryDHTMLNavBarLayerInfo[n] = new DHTMLNavBarLayer(n,d,mo);
		}
	}
}

// v3.0 name changed, this function complements of MM Dreamweaver with customizations
function DHTMLNavBarMM_showHideLayers()	{
	var i,p,v,x,obj,args = DHTMLNavBarMM_showHideLayers.arguments;
	if(args[args.length-1] != "menu")
		DHTMLNavBarMouseOutTimer();
	for (var i=0; i<(args.length-2); i+=3)
	{
		if(!aryDHTMLNavBarLayers[args[i]]) {
			x = (args[i+2]=='show')?'hide':'show';
			DHTMLNavBarRegisterLayer(args[i],x);
		}
	 	if ((obj=aryDHTMLNavBarLayers[args[i]])!=null)
		{
			v = args[i+2];
			aryDHTMLNavBarLayerInfo[args[i]].isDefault = false;
	 		if(args[args.length-1] == "restore")
				v = (v=='show')?'hide':'show';
			if (obj.style)
				obj.style.visibility = (v=='show')?'visible':(v='hide')?'hidden':v;
			else
				obj.visibility = v;
		}
	}
}

// v3.0 name changed, this function complements of MM Dreamweaver with customizations
function DHTMLNavBarMM_showHideGrandLayers() {
	var i,p,v,x,obj,args = DHTMLNavBarMM_showHideGrandLayers.arguments;
	if(args[args.length-1] != "menu")
		DHTMLNavBarMouseOutTimer();
	for (var i=0; i < (args.length-2); i+=3)
	{
		if(!aryDHTMLNavBarLayers[args[i]]) {
			x = (args[i+2]=='show')?'hide':'show';
			DHTMLNavBarRegisterLayer(args[i],x);
		}
	 	if ((obj=aryDHTMLNavBarLayers[args[i]])!=null)
		{
			v = args[i+2];
			aryDHTMLNavBarLayerInfo[args[i]].isDefault = false;
	 			if(args[args.length-1] == "restore"){
				v = (v=='show')?'hide':'show';
			}
			if (obj.style)
				obj.style.visibility = (v=='show')?'visible':(v='hide')?'hidden':v;
			else
	 			obj.visibility = v;
		}
	}
}
function DHTMLNavBarRestoreLayers()	{
	var i,p,v,obj,args = DHTMLNavBarRestoreLayers.arguments;
	for (var i=0; i < (args.length); i++)
	{
	 	if (obj = aryDHTMLNavBarLayers[args[i]])
		{
			v = aryDHTMLNavBarLayerInfo[args[i]].defaultVisibility;
			var strobjid = obj.id;
			if (obj.style)
			{
				obj=obj.style;
				v=(v=='show')?'visible':(v='hide')?'hidden':v;
			}
			obj.visibility = v;
			if (!aryDHTMLNavBarLayerInfo[args[i]].MOutLayer)
				aryDHTMLNavBarLayerInfo[args[i]].isDefault=true;
		}
	}
}
function DHTMLNavBarLayer()	{
	var a = DHTMLNavBarLayer.arguments;
	this.defaultVisibility = a[1];
	this.isDefault = true;
	this.MOutLayer = a[2];
}

var viz = "hide";
function DHTMLNavBarNavMove() {
	if(thisl==DHTMLNavBarMM_findObj("DHTMLNavBarScrollLayer"))
	{
		if(thisl.style)
		{
			thisl=thisl.style;
			viz="hidden";
		}
		thisl.top = DHTMLNavBarThisLoc -= 3;
		if(DHTMLNavBarThisLoc < -750)
		{
			DHTMLNavBarThisLoc=325;
			DHTMLNavBarTimes--;
		}
	}
	if (DHTMLNavBarTimes<=0)
	{
		otherl=DHTMLNavBarMM_findObj("DHTMLNavBarLayer");
		otherl.visibility=viz;
	}
	else setTimeout("DHTMLNavBarNavMove()",DHTMLNavBarTime);
}
function DHTML_swapImgRestore()	{
 	var i,x,a=document.Sliding_sr;
 	for(var i=0; a && i < a.length && (x=a[i]) && x.oSrc; i++)
	{
		x.src = x.oSrc;
	}
}
function DHTML_preloadImages() {
 	var d=document;
 	if(d.images)
 	{
 		if(!d.Sliding_p)
			d.Sliding_p=new Array();
		var i,j=d.Sliding_p.length,a=DHTML_preloadImages.arguments;
		for(var i=0; i < a.length; i++)
		{
	 		if (a[i].indexOf("#")!=0)
			{
				d.Sliding_p[j]=new Image;
				d.Sliding_p[j++].src=a[i];
			}
		}
	}
}
function DHTML_findObj(n, d) {
	var p,i,x;
	if(!d)
		d=document;
	if((p=n.indexOf("?")) > 0 && parent.frames.length)
	{
	 	d=parent.frames[n.substring(p+1)].document;
		n=n.substring(0,p);
	}
	if(!(x=d[n]) && d.all)
		x=d.all[n];
	for (var i=0; !x && i < d.forms.length; i++)
	{
		x = d.forms[i][n];
	}
	for(var i=0; !x && d.layers && i < d.layers.length; i++)
	{
		x = DHTML_findObj(n,d.layers[i].document);
	}
	 if(!x && d.getElementById)
		x=d.getElementById(n);

	return x;
}
function DHTML_swapImage() {
	var i,j=0,x,a=DHTML_swapImage.arguments;
	document.Sliding_sr=new Array;
	for(var i=0; i < (a.length-2); i+=3)
	{
		if ((x=DHTML_findObj(a[i]))!=null)
		{
			document.Sliding_sr[j++] = x;
			if(!x.oSrc)
				x.oSrc=x.src;
			x.src = a[i+2];
		}
	}
}
function DHTMLNavBarSwapRollover(swapimage,defaultimage,imageID) {
	if(imageID.length > 0 && document.getElementById(imageID))
	{
		if(swapimage.length > 0)
			document.getElementById(imageID).src = "images/" + swapimage;
		else
			document.getElementById(imageID).src = "images/" + defaultimage;
	}
}
window.onload = DHTMLFullyLoaded;
			

//-->
</script>
			
	
<table border="0" cellpadding="0" cellspacing="0">
	<tr>
		<td valign="top" class="dbParentNav1"><div class="dbmolayer_left_body" onmousemove="DHTMLRestoreAll();"></div></td>
		<td valign="top">
		<div id="lryParentmain222" class="dbParentmain1"  onmouseover="DHTMLRestoreAll();DHTMLNavBarMM_showHideLayers('lyr222','','show','menu');" onclick="DHTMLNavBar_configureCookie('222');">
			<table border="0" class="dbParentNav1" width="100%" cellpadding="0" cellspacing="0">
				<tr id="pRow222" style="vertical-align: top; background-color: transparent;" >
					<td valign="top" style="" id="pLink222"><a href="body.cfm?id=222" target="" class="dbclMain1">Programs and Services</a></td>
					<td valign="top" width="1%" style="" id="pHTMLBetweenLayers222"><div class="dbmainbetween" alt=""><img src="images/topnav_line.gif"></div></td>
				</tr>
			</table>
		</div>
		</td>
		<td valign="top">
		<div id="lryParentmain6" class="dbParentmain1"  onmouseover="DHTMLRestoreAll();DHTMLNavBarMM_showHideLayers('lyr6','','show','menu');" onclick="DHTMLNavBar_configureCookie('6');">
			<table border="0" class="dbParentNav1" width="100%" cellpadding="0" cellspacing="0">
				<tr id="pRow6" style="vertical-align: top; background-color: transparent;" >
					<td valign="top" style="" id="pLink6"><a href="body.cfm?id=6" target="" class="dbclMain1">Patients and Visitors</a></td>
					<td valign="top" width="1%" style="" id="pHTMLBetweenLayers6"><div class="dbmainbetween" alt=""><img src="images/topnav_line.gif"></div></td>
				</tr>
			</table>
			<div id="lyr6" class="dbclLeft1" onMouseOut="DHTMLRestoreAll();">
				<table cellpadding="0" cellspacing="0" class="dbChildNav1" border="0">
					<tr id="cRow6_1" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_1"><a href="body.cfm?id=24" target="" class="dbclSubb1">For Your Safety</a></td>
					</tr>
					<tr id="cRow6_2" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_2"><a href="body.cfm?id=35" target="" class="dbclSubb1">Accessibility Plan</a></td>
					</tr>
					<tr id="cRow6_3" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_3"><a href="body.cfm?id=28" target="" class="dbclSubb1">Health Information Management</a></td>
					</tr>
					<tr id="cRow6_4" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_4"><a href="body.cfm?id=682" target="" class="dbclSubb1">Freedom of Information Requests</a></td>
					</tr>
					<tr id="cRow6_5" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_5"><a href="body.cfm?id=23" target="" class="dbclSubb1">Hospital Services You May Need</a></td>
					</tr>
					<tr id="cRow6_6" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_6"><a href="body.cfm?id=25" target="" class="dbclSubb1">About Your Hospital Stay</a></td>
					</tr>
					<tr id="cRow6_7" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_7"><a href="body.cfm?id=36" target="" class="dbclSubb1">Links to Community Health Care Resources</a></td>
					</tr>
					<tr id="cRow6_8" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_8"><a href="body.cfm?id=104" target="" class="dbclSubb1">Finding a Family Physician</a></td>
					</tr>
					<tr id="cRow6_9" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_9"><a href="body.cfm?id=652" target="" class="dbclSubb1">Patient Declaration of Values</a></td>
					</tr>
					<tr id="cRow6_10" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_10"><a href="body.cfm?id=30" target="" class="dbclSubb1">Patient Compliments and Concerns</a></td>
					</tr>
					<tr id="cRow6_11" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_11"><a href="body.cfm?id=669" target="" class="dbclSubb1">Staxi Chairs</a></td>
					</tr>
					<tr id="cRow6_12" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_12"><a href="body.cfm?id=29" target="" class="dbclSubb1">Patient Rights and Responsibilities</a></td>
					</tr>
					<tr id="cRow6_13" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_13"><a href="body.cfm?id=34" target="" class="dbclSubb1">Privacy Policy</a></td>
					</tr>
					<tr id="cRow6_14" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_14"><a href="body.cfm?id=32" target="" class="dbclSubb1">Role of the Ethicist</a></td>
					</tr>
					<tr id="cRow6_15" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_15"><a href="body.cfm?id=26" target="" class="dbclSubb1">Special Care Needs</a></td>
					</tr>
					<tr id="cRow6_16" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_16"><a href="body.cfm?id=31" target="" class="dbclSubb1">Spiritual and Religious Care</a></td>
					</tr>
					<tr id="cRow6_17" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink6_17"><a href="body.cfm?id=22" target="" class="dbclSubb1">Visitor Information</a></td>
					</tr>
				</table>
				<!--[if lte IE 6.5]>
				<div id="endTablelyr6" style="height:1px;overflow:hidden;"></div><iframe id="Framelyr6" frameborder="0" style="background-color:transparent;left:0px;position:absolute;top:0px;width:100%;height:255;z-index:-1;filter:mask();"></iframe>
				<![endif]-->
			</div>
		</div>
		</td>
		<td valign="top">
		<div id="lryParentmain7" class="dbParentmain1"  onmouseover="DHTMLRestoreAll();DHTMLNavBarMM_showHideLayers('lyr7','','show','menu');" onclick="DHTMLNavBar_configureCookie('7');">
			<table border="0" class="dbParentNav1" width="100%" cellpadding="0" cellspacing="0">
				<tr id="pRow7" style="vertical-align: top; background-color: transparent;" >
					<td valign="top" style="" id="pLink7"><a href="body.cfm?id=7" target="" class="dbclMain1">Careers at Osler</a></td>
					<td valign="top" width="1%" style="" id="pHTMLBetweenLayers7"><div class="dbmainbetween" alt=""><img src="images/topnav_line.gif"></div></td>
				</tr>
			</table>
			<div id="lyr7" class="dbclLeft1" onMouseOut="DHTMLRestoreAll();">
				<table cellpadding="0" cellspacing="0" class="dbChildNav1" border="0">
					<tr id="cRow7_1" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink7_1"><a href="body.cfm?id=7" target="" class="dbclSubb1">Overview</a></td>
					</tr>
					<tr id="cRow7_2" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink7_2"><a href="body.cfm?id=659" target="" class="dbclSubb1">Frequently Asked Questions</a></td>
					</tr>
					<tr id="cRow7_3" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink7_3"><a href="body.cfm?id=57" target="" class="dbclSubb1">Career growth and benefits</a></td>
					</tr>
					<tr id="cRow7_4" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink7_4"><a href="https://recruit.williamoslerhs.ca/eRecruit/" target="_blank" class="dbclSubb1">Career Opportunities</a></td>
					</tr>
					<tr id="cRow7_5" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink7_5"><a href="body.cfm?id=579" target="" class="dbclSubb1">Physician Opportunities</a></td>
					</tr>
					<tr id="cRow7_6" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink7_6"><a href="http://www.oslerfoundation.org/About_Us/Career_Opportunities.aspx" target="" class="dbclSubb1">Foundation Opportunities</a></td>
					</tr>
				</table>
				<!--[if lte IE 6.5]>
				<div id="endTablelyr7" style="height:1px;overflow:hidden;"></div><iframe id="Framelyr7" frameborder="0" style="background-color:transparent;left:0px;position:absolute;top:0px;width:100%;height:90;z-index:-1;filter:mask();"></iframe>
				<![endif]-->
			</div>
		</div>
		</td>
		<td valign="top">
		<div id="lryParentmain8" class="dbParentmain1"  onmouseover="DHTMLRestoreAll();DHTMLNavBarMM_showHideLayers('lyr8','','show','menu');" onclick="DHTMLNavBar_configureCookie('8');">
			<table border="0" class="dbParentNav1" width="100%" cellpadding="0" cellspacing="0">
				<tr id="pRow8" style="vertical-align: top; background-color: transparent;" >
					<td valign="top" style="" id="pLink8"><a href="body.cfm?id=8" target="" class="dbclMain1">Hospitals</a></td>
					<td valign="top" width="1%" style="" id="pHTMLBetweenLayers8"><div class="dbmainbetween" alt=""><img src="images/topnav_line.gif"></div></td>
				</tr>
			</table>
			<div id="lyr8" class="dbclLeft1" onMouseOut="DHTMLRestoreAll();">
				<table cellpadding="0" cellspacing="0" class="dbChildNav1" border="0">
					<tr id="cRow8_1" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink8_1"><a href="body.cfm?id=58" target="" class="dbclSubb1">Brampton Civic Hospital</a></td>
					</tr>
					<tr id="cRow8_2" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink8_2"><a href="body.cfm?id=662" target="" class="dbclSubb1">Etobicoke General Hospital</a></td>
					</tr>
					<tr id="cRow8_3" style="vertical-align: top; background-color: transparent;"  onmouseover="">
						<td valign="top" class="dbChildNav1" style="" id="cLink8_3"><a href="http://www.BuildOsler.com" target="" class="dbclSubb1">Redevelopment at Peel Memorial</a></td>
					</tr>
				</table>
				<!--[if lte IE 6.5]>
				<div id="endTablelyr8" style="height:1px;overflow:hidden;"></div><iframe id="Framelyr8" frameborder="0" style="background-color:transparent;left:0px;position:absolute;top:0px;width:100%;height:45;z-index:-1;filter:mask();"></iframe>
				<![endif]-->
			</div>
		</div>
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                        <td valign="middle" width="100%"><font style="font-face:verdana; font-weight: normal; font-size: 18px; color: #00529C;">Quality Improvement Plan</font></td>
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	<h2>Osler's 2013/14 Quality Improvement Plan&nbsp;</h2>
<h2>
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</h2>
<h2>
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<td>
<p align="center">&nbsp;<strong><font color="#ffffff">Quicklinks and Downloads</font></strong></p>
</td>
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<tr>
<td><a href="body.cfm?id=637">2013/14 QIP</a></td>
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<tr>
<td><a href="body.cfm?id=701">2012/13 QIP and progress</a><a href="body.cfm?id=699"></a></td>
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<tr>
<td>More info on <em><a href="http://www.health.gov.on.ca/en/ms/ecfa/pro/default.aspx" target="_blank">Excellent Care for All</a></em></td>
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<td><a href="/body.cfm?id=641">QIP frequently asked questions</a></td>
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<td><a href="body.cfm?id=120">More on Osler's public reporting</a></td>
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</h2>
<p>Our Quality Improvement Plan (QIP), plays a part in demonstrating specific things we are focusing on as an organization over the next year to improve the care we provide to our community.&nbsp; To promote accountability, the compensation of Osler's executives is tied to the achievement of the improvement targets outlined in the QIP.</p>
<p>The QIP consists of&nbsp;4 parts:</p>
<blockquote>
<p>PART A: Overview of our hospital's Quality Improvement Plan <br />PART B: Our improvement targets and initiatives <br />PART C: The link to performance-based compensation of our executives<br />PART D: Accountability sign-off</p>
</blockquote>
<p><a href="/workfiles//QIP2013-14.pdf" target="_blank">Click here to download Osler's 2013-14 QIP</a>.</p>
<table style="width: 814px; height: 1416px;" border="0" width="814">
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<td><img class="sm6generalwizard" src="images/QIP_safety_header.jpg" border="0" width="787" height="72" align="left" /></td>
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<td>
<h2>
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<td style="width: 150.35pt; background: #66ccff; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Indicator</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
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<td style="width: 312.2pt; background: #66ccff; padding: 1.5pt;" width="416">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">What</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;<strong>the indicator</strong>&nbsp;<strong>means</strong> </span></p>
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<td style="width: 63.05pt; background: #66ccff; padding: 1.5pt;" width="84">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Target</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
</td>
<td style="background: #66ccff; padding: 1.5pt">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span><strong>Current&nbsp;<br />Performance</strong></span></p>
</td>
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<td style="width: 150.35pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Hand hygiene compliance&nbsp;</span><em><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">before</span></em><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> patient&nbsp;contact</span></p>
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<td style="width: 312.2pt; padding: 1.5pt;" width="416">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">What proportion of staff is abiding by standard hand hygiene practices before they have contact with a patient?&nbsp; Are we taking steps to prevent the spread of infections?</span></p>
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<td style="width: 95px; padding: 1.5pt;">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">85% </span></p>
</td>
<td style="width: 66.9pt; padding: 1.5pt;" width="89">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">82% <br />(Jan.-Dec.2012)</span></p>
</td>
</tr>
<tr>
<td style="width: 150.35pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Number of falls for neurology patients</span></p>
</td>
<td style="width: 312.2pt; padding: 1.5pt;" width="416">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Are our safety practices helping to keep our patients safe while preventing injuries from falls?</span></p>
</td>
<td style="width: 63.05pt; padding: 1.5pt;" width="84">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">10% improvement over year-end 2012-13</span></p>
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<td style="padding: 1.5pt">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;6.5/1000 <br />patient days <br />(Apr.-Dec.2012)</span></p>
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</table>
</h2>
</td>
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<td><img class="sm6generalwizard" src="images/QIP_effectiveness_header.jpg" border="0" width="791" height="72" align="left" /></td>
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<td>
<h2>
<table class="MsoNormalTable" style="width: 599.55pt;" border="1" cellpadding="0" width="799" align="left">
<tbody>
<tr style="height: 11.5pt;">
<td style="width: 150.35pt; background: #9999cc; height: 11.5pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;<strong>Indicator</strong> </span></p>
</td>
<td style="width: 309.35pt; background: #9999cc; height: 11.5pt; padding: 1.5pt;" width="412">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">What&nbsp;the indicator&nbsp;means</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
</td>
<td style="width: 95px; background: url(none) #9999cc; padding: 1.5pt;">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Target</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
</td>
<td style="width: 89px; background: url(none) #9999cc; height: 0px; padding: 1.5pt;">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Current</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;<br /><strong>Performance<br /></strong>(Apr.-Dec.2012)</span></p>
</td>
</tr>
<tr style="height: 22.25pt;">
<td style="width: 150.35pt; height: 22.25pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Percentage&nbsp;by which&nbsp;revenues exceed expenses</span></p>
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<td style="width: 309.35pt; height: 22.25pt; padding: 1.5pt;" width="412">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">How do the hospital's total revenues differ from its total expenses as a percentage? Are we operating the hospital efficiently?</span></p>
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<td style="width: 95px; padding: 1.5pt;">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;0% </span></p>
</td>
<td style="width: 84px; padding: 1.5pt;">
<p align="center">0.71%</p>
</td>
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<tr style="height: 45.2pt;">
<td style="width: 150.35pt; height: 45.2pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal">Primary caesarian section rate at Brampton Civic Hospital</p>
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<td style="width: 309.35pt; height: 45.2pt; padding: 1.5pt;" width="412"><font color="#000000">How is the hospital reducing the number of unecessary deliveries by caesarian section?</font></td>
<td style="width: 95px; padding: 1.5pt;">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;10% improvement </span></p>
</td>
<td style="width: 84px; height: 0px; padding: 1.5pt;">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">18.5%</span></p>
</td>
</tr>
</tbody>
</table>
</h2>
</td>
</tr>
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<td><img class="sm6generalwizard" src="images/QIP_-_Access_header.jpg" border="0" width="794" height="72" align="left" /></td>
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<td>
<h2>
<table class="MsoNormalTable" style="width: 600pt;" border="1" cellpadding="0" width="800" align="left">
<tbody>
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<td style="width: 150.35pt; background: #ff99ff; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;<strong>Indicator</strong> </span></p>
</td>
<td style="width: 310.35pt; background: #ff99ff; padding: 1.5pt;" width="414">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">What the indicator means</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
</td>
<td style="width: 62.3pt; background: #ff99ff; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Target</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp; </span></p>
</td>
<td style="width: 69.5pt; background: #ff99ff; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Current<br /></span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"><strong>Performance</strong> <br />(Apr.-Dec.2012)</span></p>
</td>
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<td style="width: 150.35pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">90th percentile Emergency Department (ED) length of stay for admitted patients</span></p>
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<td style="width: 310.35pt; padding: 1.5pt;" width="414">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">What is the&nbsp;maximum amount of time that&nbsp;nine out of&nbsp;ten ED patients spend from the time they are registered to the time they are brought to an inpatient room?</span></p>
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<td style="width: 62.3pt; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; color: red; font-family: 'Gill Sans MT','sans-serif'"><font color="#000000">5% improvement from year-end 2012-13</font></span></p>
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<td style="width: 69.5pt; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;35.7&nbsp;hours </span></p>
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<td style="width: 150.35pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Percentage of fractured hip patients who have surgery within&nbsp;36 hours</span></p>
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<td style="width: 310.35pt; padding: 1.5pt;" width="414">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">What proportion of patients with fractured hips&nbsp;are receiving surgery within the amount of time recommended by best practice?</span>&nbsp; (Includes Headwaters Health Care Centre patients brought to Osler)</p>
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<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">70% </span></p>
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<td style="width: 69.5pt; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;67% </span></p>
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<td>&nbsp;<img class="sm6generalwizard" src="images/QIP_-_customer_service_excellence_header.jpg" border="0" width="789" height="72" /></td>
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<h2>
<table class="MsoNormalTable" style="width: 600pt;" border="1" cellpadding="0" width="800" align="left">
<tbody>
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<td style="width: 150.35pt; background: #ffcc66; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;<strong>Indicator</strong> </span></p>
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<td style="width: 310.35pt; background: #ffcc66; padding: 1.5pt;" width="414">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">What the indicator means</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
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<td style="width: 62.3pt; background: #ffcc66; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Target&nbsp;</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
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<td style="width: 69.5pt; background: #ffcc66; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Current<br />Performance</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
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<td style="width: 150.35pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Percentage of&nbsp;select inpatients that would recommend Osler to friends and family (source: external NRC&nbsp;Picker survey)</span>&nbsp;</p>
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<td style="width: 310.35pt; padding: 1.5pt;" width="414">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Are we improving the patient experience? Do patients feel the quality of our care is good enough for the people they care most about?</span></p>
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<td style="width: 62.3pt; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;67.4%</span></p>
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<td style="width: 69.5pt; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;60.1% <br />(Dec.2011-Sept.2012)</span></p>
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<td style="width: 150.35pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Percentage of&nbsp;select inpatients that would recommend Osler to friends and family (source:&nbsp;follow-up calls by Osler staff to&nbsp;patients after discharge)</span>&nbsp;</p>
</td>
<td style="width: 310.35pt; padding: 1.5pt;" width="414">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Are we improving the patient experience? Do patients feel the quality of our care is good enough for the people they care most about?</span></p>
</td>
<td style="width: 62.3pt; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;Increase one percentage point on year end performance</span></p>
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<td style="width: 69.5pt; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;88% <br />(Apr.-Dec.2012)</span></p>
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<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal">Number of initiatives involving patient co-design</p>
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<td style="width: 310.35pt; padding: 1.5pt;" width="414"><font color="#000000">How many programs are designed in collaboration with patients? Is the patient's voice being heard in the initiatives the hospital rolls out?</font></td>
<td style="width: 62.3pt; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">3</span></p>
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<td style="width: 69.5pt; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;NEW </span></p>
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</h2>
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<td>&nbsp;<img class="sm6generalwizard" src="images/QIP_integrated_header.jpg" border="0" width="791" height="72" /></td>
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<table class="MsoNormalTable" border="1" cellpadding="0" width="800" align="left">
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<td style="width: 150.35pt; background: #66cc33; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;<strong>Indicator</strong> </span></p>
</td>
<td style="width: 310.35pt; background: #66cc33; padding: 1.5pt;" width="414">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">What&nbsp;the indicator&nbsp;means</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
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<td style="width: 62.3pt; background: #66cc33; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Target</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"> </span></p>
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<td style="width: 69.5pt; background: #66cc33; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Current</span></strong><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;<br /><strong>Performance</strong> </span></p>
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<td style="width: 150.35pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Percentage of total patient days that are designated as Alternate Level of Care (ALC) days </span></p>
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<td style="width: 310.35pt; padding: 1.5pt;" width="414">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">How long are beds being used inappropriately because patients are waiting for another type of service, such as a bed in a Long Term Care facility?</span></p>
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<td style="width: 62.3pt; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">10.0%</span></p>
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<td style="width: 69.5pt; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;10.6% <br />(Apr.-Nov. 2012)</span></p>
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<td style="width: 150.35pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal">Average number of ALC days waited by patients discharged home with CCAC services (as defined by WTIS)</p>
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<td style="width: 310.35pt; padding: 1.5pt;" width="414">Are patients waiting to go home from the hospital waiting because the necessary community support services are unavailable?</td>
<td style="width: 62.3pt; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">5% improvement&nbsp; </span></p>
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<td style="width: 69.5pt; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;6.75 days&nbsp; <br />(Apr.-Dec.2012)</span></p>
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<td style="width: 150.35pt; padding: 1.5pt;" width="200">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Percentage of patients readmitted within 28 days to Osler for chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF) and diabetes</span></p>
</td>
<td style="width: 310.35pt; padding: 1.5pt;" width="414">
<p class="MsoNormal" style="margin-bottom: 0pt; line-height: normal"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'"><font color="#000000">How many Osler patients are readmitted to&nbsp;any hospital within&nbsp;28 days of being discharged for COPD,&nbsp;CHF and diabetes?&nbsp; Are we ensuring patients are stable and receiving support after they are discharged from the hospital?</font></span></p>
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<td style="width: 62.3pt; padding: 1.5pt;" width="83">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">Maintain <br />year-end&nbsp;</span></p>
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<td style="width: 69.5pt; padding: 1.5pt;" width="93">
<p class="MsoNormal" style="line-height: normal; text-align: center" align="center"><span style="font-size: 9pt; font-family: 'Gill Sans MT','sans-serif'">&nbsp;9.3% <br />(Apr.-Nov. 2012)</span></p>
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